Privacy Policy

Last Updated: 24-11-2025

At Zee Medical Billing LLC, we take your privacy seriously. We are committed to protecting the personal, professional, and health-related information of every provider, practice, and visitor who interacts with our website and our services. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our site or engage with our mental health billing services.

By using our website or submitting information to us, you agree to the practices described in this policy.

1. Information We Collect

Personal & Practice Information

• Name
• Practice name
• Email address
• Phone number
• Billing or mailing address
• Professional details related to your practice

Service-Related Information

To provide billing and RCM support, we may collect operational practice data such as:

• Patient demographics (provided by you with authorization)
• Insurance details
• Claim-related documentation
• Provider credentials, NPI details (if shared voluntarily)

Website Usage Information

We automatically collect technical data such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar tracking data

2. How We Use Your Information

• Provide medical billing and mental health RCM services
• Respond to inquiries and schedule demos
• Prepare contracts, service agreements, and onboarding documents
• Verify provider information as part of billing workflows
• Improve website performance and user experience
• Communicate updates, newsletters, or service alerts (you may opt out anytime)
• Maintain compliance with HIPAA, federal, and state regulations

We do not sell, rent, or share your data with third parties for marketing purposes.

3. HIPAA Compliance

As a medical billing service provider, we comply with all HIPAA regulations, including:

• Strict confidentiality of all Protected Health Information (PHI)
• Secure handling and transmission of information
• Access restricted only to authorized personnel
• Signing Business Associate Agreements (BAAs) with covered entities

4. How We Protect Your Information

We use industry-standard safeguards, including:

• Encrypted data storage
• Secure servers and firewalls
• Access control protocols
• Regular audits and security monitoring
• Staff training on HIPAA and data protection

While we implement strong safeguards, no method of digital transmission can be 100% guaranteed. However, we continuously work to strengthen our security practices.

5. Sharing Your Information

We only share your information with:

• Authorized team members who support billing operations
• HIPAA-compliant third-party tools or clearinghouses (when required)
• Regulatory authorities (if legally required)
• Partners assisting with administrative or technical support

All third-party vendors are contractually obligated to maintain confidentiality and HIPAA compliance.

6. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyze site performance and user behavior
• Personalize user experience

You may disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

Depending on your location and applicable laws, you may have rights such as:

• Accessing the information we store about you
• Requesting corrections or updates
• Requesting deletion of your data (where legally possible)
• Opting out of communications

For any of these requests, email us at: info@mentalhealthbillingexperts.com

8. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet regulatory and legal obligations
• Maintain accurate financial and billing records

PHI is retained based on HIPAA and state-specific requirements.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies.

10. Children’s Privacy

Our services are intended for licensed medical providers and healthcare practices. We do not knowingly collect information from children under the age of 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website constitutes acceptance of these changes.

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us:

Email: info@mentalhealthbillingexperts.com
Phone: +1 (224) 999-6997
Address: 708 Church Street, Suite #216, Evanston, IL 60201